A few years ago, the Department of Technology and Innovation made the decision to change the way we provided tech support. We moved from having a dedicated Tech in each building to having Techs in a central location who could provide remote support for the entire district. Fortunately, that decision provided us the flexibility to transition to Distance Leaning very quickly.
The Technology Support Department is ready and waiting to assist with your distance learning technology needs. You can reach us by phone at 224-655-1500 from 8:00 a.m. – 4:30 p.m. on regular school days. When you call, depending on the call volume, we may need to transfer you to another Tech so your patience is appreciated. We’ll troubleshoot your issue, answer your questions, or put you in touch with the people who can help you if we can’t.
We are also available to assist you in person if your issue can’t be resolved remotely. In-person tech support is available on regular school days from 8:00 a.m. – 4:00 p.m. at the main entrance of Barrington High School. If you or your students have a broken device or need replacements for damaged accessories, there is a Tech at BHS who can assist you. If you’re able, please call first to let us know when you might be coming so we have what you’ll need ready for you.
And as always, if you’d prefer, you can still open a ticket by sending an email with a description of your issue to techsupport@barrington220.org.
No comments:
Post a Comment