Over the last several weeks we have been experiencing failed logins to Schoology for both staff and students, as well as fatal errors launching the Respondus Lockdown Browser. The Instructional Technology team has been working closely with Schoology and Respondus to pinpoint the cause of the errors and find a solution. While the login issues have been partially solved, students are still experiencing difficulty bypassing the Captcha screens, often failing after several attempts.
After a couple weeks, Schoology Support and Respondus Support seem to be communicating more effectively, and we expect that we will have a solution or update soon. In the meantime, students have had success logging in to Schoology through Safari, and launching the lockdown browser from there.
Thank you for your continued patience as we work through these problems.
No comments:
Post a Comment